Initial information in accordance with § 15 of the Insurance Mediation Ordinance

RVM Versicherungsmakler GmbH
Arbachtalstrasse 22
72800 Eningen

Phone: +49 7121 923-0
Fax: +49 7121 923-1200

E-mail: info@rvm.de
Internet: www.rvm.de

The aforementioned company is registered with the competent authority and entered in the register of intermediaries as an insurance broker with a licence in accordance with Section 34 d (1) of the German Trade, Commerce and Industry Regulation Act and registration number D-YPAT-406MJ-66

The competent licensing authority is
Chamber of Industry and Commerce (IHK) Reutlingen
Hindenburgstraße 54
72762 Reutlingen

Joint register office according to § 11a para. 1 GewO
Registration as an insurance broker can be checked in the register of intermediaries by making an enquiry stating the company name or registration number.
German Chamber of Industry and Commerce (DIHK)
Breite Straße 29
10178 Berlin
Telephone +49 180 6005850
(0.20 €/call)
www.vermittlerregister.info

As an insurance broker, we offer advice. The remuneration – known as the brokerage fee – for our advisory, brokerage and support activities is borne by the insurance company in accordance with customary law. The brokerage fee is part of the insurance premium. Any deviation from this must be expressly agreed between us and the client. In particular, when brokering so-called net products, a separate remuneration agreement is usually agreed, which obliges the client to pay the remuneration. Net products are products for which the brokerage fee is not included in the insurance premium. Our company does not receive any remuneration in the form of other benefits.

Information on the arbitration centres pursuant to Section 214 VVG and on participation in the dispute resolution procedure pursuant to Section 36 of the Consumer Dispute Resolution Act (Verbraucherstreitbeilegungsgesetz)
The following arbitration centres can be called upon for out-of-court dispute resolution. In accordance with Section 17 (4) of the Insurance Mediation Ordinance, we are obliged to participate in dispute resolution proceedings before the following consumer arbitration boards:

Insurance Ombudsman e. V.
P.O. Box 08 06 32
10006 Berlin
www.versicherungsombudsmann.de

Ombudsman for private health and long-term care insurance,
P.O. Box 06 02 22
10052 Berlin
www.pkv-ombudsmann.de

Online dispute resolution pursuant to Art. 14 (1) Regulation on Online Dispute Resolution in Consumer Matters (ODR Regulation)
The European Commission provides a platform for online dispute resolution (ODR platform), which consumers can find at https://webgate.ec.europa.eu/odr/main/. Consumers have the option of using this platform for out-of-court settlement of their disputes regarding contractual obligations.
info@rvm.de

Complaints management
If you have any complaints about our activities, please contact our complaints office:
E-mail: beschwerde@rvm.de
Telephone: 07121 923-1124

Professional regulations:
§ 34 d Industrial Code
§§ 59-68 VVG
VersVermV

The professional regulations can be viewed and accessed via the website www.gesetze-im-internet.de operated by the Federal Ministry of Justice and juris GmbH.

HanseMerkur Krankenversicherung a.G. has an indirect holding of over ten per cent of the voting rights in RVM. In order to maintain independence, the product partnership with this risk carrier has been suspended.